Refund policy

WHAT WE COVER

We offer a free replacement or full refund if your order has any of the following issues:

  • The item arrives damaged (torn, stained, or structurally defective)
  • There is a printing defect (faded print, misaligned graphic, or materially incorrect colors due to a production error)
  • You received the wrong item (wrong design, wrong style, or wrong color)
  • Your package was lost in transit and never delivered

These issues must be reported within 30 days of the delivery date, or within 30 days of the estimated delivery date for packages that were never delivered.

For approved claims, you do not need to return the item to us.

HOW TO SUBMIT A CLAIM

  1. Email us at support@bookmuseclub.com with the subject line: "Order Issue – [Your Order Number]"
  2. Include clear photos of the item showing the defect or issue
  3. Our team will review your claim within 2–3 business days
  4. If approved, we will either send a replacement at no cost or issue a full refund to your original payment method — your choice

Note: Claims submitted without photos may not be processed. We reserve the right to request additional information before approving a claim.

WHAT WE DO NOT COVER

The following are not eligible for a refund or replacement:

  • Incorrect size selected at checkout — Please refer to our size guide before ordering. We do not offer size exchanges.
  • Slight color variations — Colors may appear slightly different depending on your screen or monitor settings. This is not considered a defect.
  • Change of mind — Because each item is custom-printed after purchase, we do not accept returns for personal preference.
  • Sale items and gift cards — All sales on discounted items and gift cards are final, except where required by applicable law.

SIZE ISSUES

We strongly recommend checking our Size Guide before placing your order. Each product page includes a detailed size chart with measurements in inches.

If you are unsure about sizing, feel free to contact us at support@bookmuseclub.com before purchasing — we're happy to help you find the right fit.

REFUND TIMELINE

Once your claim is approved:

  • Replacement orders are typically produced and shipped within 3–5 business days
  • Refunds are processed within 3–5 business days and will appear on your original payment method within 5–7 additional business days, depending on your bank

EUROPEAN UNION CUSTOM-PRINTED ITEMS

Because our products are custom-printed after purchase, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, except where required by applicable law.

If your item arrives damaged, defective, incorrectly printed, or not as described, please contact us within 30 days of delivery. Once your claim is approved, we will offer a free replacement or a full refund.

CONTACT US

Have a question about your order? We're here to help.

Email: support@bookmuseclub.com
Response time: within 24–48 hours, Monday – Friday